Privacy policy

Privacy Policy | Noonfolk

Last updated: 1 September 2025

At Noonfolk, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data in line with the Protection of Personal Information Act (POPIA) of South Africa.

  1. Information We Collect

When you use our website or place an order, we may collect the following information:

  • Your name and surname
  • Date of birth
  • Location and nationality
  • Email address and phone number
  • Billing and delivery address
  • Order history, returns, and refunds
  • Payment details (processed securely via third-party providers)

We may also collect non-personal information automatically through cookies (see Section 4).

  1. How We Use Your Information

We use the information you provide to:

  • Process and deliver your orders
  • Communicate with you about purchases, returns, or customer service
  • Send updates about new products, seasonal collections, or workshops (only if you opt in)
  • Improve our website and services through analytics

3. Sharing Your Information

We do not sell or share your personal data with unauthorised third parties. Your details may only be shared with:

  • Courier and delivery companies (to fulfil your order)
  • Payment providers, banks, and credit card companies (to process secure payments)
  • Service providers we trust, who assist in running our website and operations

4. Cookies & Tracking

Our website uses cookies to improve your browsing experience and gather anonymous analytics. You can disable cookies in your browser settings, but this may affect site functionality.

5. Data Security

We take reasonable technical and organisational measures to keep your personal data safe. However, no system is 100% secure, and you share your data with us at your own risk.

6. Data Retention

We retain your information only for as long as necessary to:

  • Fulfil orders and provide services
  • Meet legal, tax, and accounting requirements
  • Improve your customer experience

7. Your Rights

Under POPIA, you have the right to:

  • Request access to the personal information we hold about you
  • Correct or update your details
  • Request that we delete your personal information (subject to legal obligations)
  • Withdraw your consent for marketing at any time

To exercise these rights, contact us at hello@noonfolk.com.

8. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please email us at hello@noonfolk.com.