We offer a 14-day money-back guarantee on our products, provided they are returned in a sellable condition:
- No chips, cracks, scratches, stains, or odours
- Unused, unwashed, and without signs of wear
- Where possible, returned in original packaging (e.g. boxes, dust bags)
To request a return, please email hello@noonfolk.com with your order number and proof of purchase. Items sent back without first contacting us cannot be accepted.
We’ll arrange and cover courier collection from your confirmed South African address at no extra cost. Once received, we’ll inspect the item and, if approved, process your refund within 10 business days to your original payment method.
If the item doesn’t meet our return criteria, we won’t be able to process the refund. In this case, the cost of redelivery back to you will be billed, or you may arrange your own collection.
Returns / Refunds outside South Africa
At this time, we do not accept returns or exchanges on international orders.
